Frequently Asked Questions

Simply sign up for an account, click on 'Create Story' in the dashboard, and follow our guided wizard. You'll be able to customize characters, settings, themes, and more to create a unique story for your child.

Our stories are designed for children aged 2-8 years old. The content is tailored to different developmental stages within that range, ensuring age-appropriate themes, vocabulary, and complexity.

Not at all! Magic Lala is designed to be user-friendly and intuitive. Our step-by-step wizard guides you through the story creation process, making it easy for anyone to create magical stories.

We use advanced AI technology to generate personalized stories based on your inputs. Each story is unique and tailored to your preferences, including character names, settings, themes, and educational goals.

Yes! All your created stories are automatically saved to your account. You can access them anytime from your dashboard, and you can create variations or new stories whenever you like.

Absolutely! You can share your stories with family and friends. Each story has a unique link that you can share, and recipients can read the story without needing an account.

Yes! Every story is designed with cognitive development in mind. Our stories incorporate elements that support literacy, critical thinking, emotional intelligence, and creativity while remaining entertaining and engaging.

Yes, you can choose from different story lengths during the creation process, from short bedtime stories to longer adventure tales, depending on your needs and your child's attention span.

Click on 'Sign Up' or 'Log In' and you can create an account using your Google account. It's quick, secure, and you'll be ready to create stories in seconds.

Yes! New users can try Magic Lala with a limited number of free stories to experience the magic before subscribing to a paid plan.

We offer flexible subscription plans including monthly and annual options. Each plan includes unlimited story creation, access to all features, and the ability to save and share your stories.

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access to your subscription benefits until the end of your current billing period.

Your existing stories will remain accessible even after cancellation. However, you won't be able to create new stories unless you resubscribe or use free credits if available.

We accept all major credit cards (Visa, Mastercard, American Express) and process payments securely through Stripe, a trusted payment processor.

Absolutely! We use Stripe for payment processing, which means we never store your credit card information on our servers. All transactions are encrypted and secure.

We offer refunds within 14 days of purchase if you're not satisfied with our service. Please contact our support team to request a refund.

Yes, subscriptions automatically renew at the end of each billing period to ensure uninterrupted access. You can cancel auto-renewal at any time from your account settings.

Yes! All our content is designed to be age-appropriate and safe for children. We follow strict content guidelines and do not include any inappropriate themes or language.

We take privacy very seriously. We do not collect personal information from children under 13 without parental consent. Our service is designed for parents and guardians to create content for children. Please see our Privacy Policy for more details.

We do not sell your personal information. We only share data with trusted service providers who help us operate our platform (like payment processors and hosting services). See our Privacy Policy for complete details.

Yes, you can delete your account at any time from your account settings. This will permanently remove your personal information and stories from our system.

Magic Lala works best on modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.

Yes! Magic Lala is fully responsive and works great on smartphones and tablets. You can create and read stories on any device with an internet connection.

If you're experiencing technical difficulties, please contact our support team through the Contact page. We typically respond within 24-48 hours and will work to resolve your issue quickly.

Currently, Magic Lala is a web-based platform accessible through any browser. We're exploring mobile app development for the future. Stay tuned for updates!